Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with Area Sales Managers to deliver outstanding customer service.

• Cultivate and sustain customer relationships to guarantee retention and satisfaction.

• Support Area Sales Managers by providing timely solutions to customer inquiries.

• Act as the primary contact for assigned accounts through phone, email, and chat communications.

• Address complex issues and offer additional expertise as necessary.

• Work in conjunction with Implementation Specialists to assess the customer journey, share insights, troubleshoot, and enhance the customer experience.

• Confirm pricing and promotions from order entry to invoicing.

• Coordinate workflow among team members and departments to ensure timely deliverables.

• Follow up with customers to ensure resolution of technical issues.

• Oversee quality control of products delivered.

• Participate in essential industry and corporate events as required.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is mandatory.

• At least 3 years of experience in communications, marketing, sales, account management, or customer success is required.

• Exceptional interpersonal, listening, and customer service abilities.

• Outstanding verbal and written communication skills.

• Proficiency in verbal and written professional English; knowledge of an additional language is advantageous.

• Capacity to manage multiple account management projects while maintaining keen attention to detail.

• Advanced computer proficiency, specifically in Microsoft Office and Excel.

• Strong analytical, process-oriented, and creative problem-solving capabilities.

• Willingness to learn and engage with new technologies.

• Experience in dental or orthodontic fields is a plus.

• Familiarity with CRM software and project management tools is preferred.

• Ability to communicate regularly via phone, email, or virtual meetings.

• Capability to sit at a desk and work on a computer for extended periods, as well as stand for prolonged durations at convention booths.

• Must possess authorization to work in the United States.

🏝️ Benefits

• Remote-based position.

• Travel of up to 10% may be necessary to attend key industry and corporate events.