Customer Support Software Expert – Contractor

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in structured discovery interviews to provide insights on Support software vendors, technology stack integration, and vendor management.

• Offer context regarding enterprise software evaluation, including scoring criteria, essential features, desirable attributes, and procurement processes.

• Serve as a product consultant for the Airframe platform.

• Assess Airframe’s agentic AI workflows and deliver constructive feedback.

• Assist in ensuring the product meets the practical needs of contemporary Support leaders.

⛳️ Requirements

• Current position as a Head of or Director in Customer Support or Customer Experience (CX).

• Experience in managing a complex support organization.

• Experience in overseeing a multi-layered technology stack.

• Demonstrated ability to devise AI and automation strategies.

• Strong enthusiasm for Customer Support software and its optimizations.

• Classification as an Independent Contractor (1099).

🏝️ Benefits

• Flexible contractor/advisory commitment of 2–3 hours.

• Compensation ranging from $100 to $150 per hour.