Customer Support Representative – Written Support

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming customer inquiries through the ticketing system.

• Classify and respond comprehensively to inquiries regarding renewable electricity, tariffs, contracts, appointments, and general service topics.

• Maintain thorough documentation of each process in a clear and traceable manner.

• Escalate inquiries that require additional review to the relevant department.

• Offer friendly, solution-oriented, and personable written First-Level Support to customers of a contemporary energy provider.

• Communicate solely via email and the ticketing system; no phone interactions.

⛳️ Requirements

• Proficient in German at a native level with outstanding spelling and grammar.

• Enjoy providing written customer support and possess the ability to explain complex issues in a simple and clear manner.

• Service-oriented, approachable, and patient work ethic.

• Capability to read, categorize, and manage customer inquiries meticulously with a solution-focused mindset.

• Organized and independent working style, even when handling multiple tickets.

• Interest in energy, sustainability, and digital services.

• Confident use of digital applications and a willingness to learn a ticketing system.

• Dependable and responsible management of customer data.

• Previous experience in written customer service, ticket processing, or the energy sector is beneficial but not mandatory.

• Anticipated start date: mid-November or early December.

🏝️ Benefits

• Work remotely from anywhere in Greece.

• Regular working hours from Monday to Friday.

• Entirely written customer support with no phone interactions.

• First-Level Support position for a modern energy provider.

• Diverse customer inquiries related to tariffs, contracts, and digital services.

• Progressive environment centered on green electricity, sustainability, and the energy transition.

• Clear service procedures and organized ticket management.

• Communication with customers in German.

• Opportunity to assist customers with significant inquiries regarding their energy contracts.