Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide exceptional customer service experiences.

• Respond to customer inquiries via phone and online chat.

• Assist with password resets and account creation.

• Upload documents and address general questions.

• Aid customers in managing their accounts.

• Verify coverage eligibility and review healthcare options.

• Diagnose, assess, and resolve customer issues promptly.

• Develop creative solutions for consumer challenges.

• Maintain knowledge of company products and policies.

• Engage in self-study, training, and assessments.

• Comply with regulated communication standards across all channels.

• Interpret and adhere to established procedures and policies.

• Enter customer information into a database.

• Carry out various administrative tasks as assigned.

⛳️ Requirements

• Preferred experience in customer service, call centers, and inbound calls.

• High-level professional experience in retail or food service is acceptable.

• Recent work history with minimal gaps in employment.

• Bilingual in Spanish is highly desired but not mandatory.

• Ability to troubleshoot equipment while working remotely.

• Completion of an Internet Familiarization Assessment is necessary.

• Must successfully pass required training examinations and certifications.

• Capability to understand and follow workflow processes, policies, and procedures.

• Ability to provide comprehensive responses to specific inquiries.

• Proven productivity, professionalism, and willingness to assist.

• Familiarity with Microsoft Office applications.

• Knowledge of healthcare and insurance concepts.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.

• Voluntary Life Insurance and AD&D for employees and dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation or Sick Leave).

• Additional $2 per hour for bilingual employees.