Customer Support Representative, English, German, French

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver customer support primarily through chats and emails (90%) and via phone calls (10%)

• Maintain a customer satisfaction rate of over 90% by offering prompt, empathetic, and effective solutions

• Stay updated on product enhancements and changes to processes

• Ensure the confidentiality of client information in accordance with the company's security policies

• Collaborate with Engineering and Product teams to identify and resolve complex customer issues

• Assist internal departments such as Accounting and Customer Success by completing assigned tasks

• Work alongside Customer Support, Quality Assurance, Knowledge Management, Product, and other cross-functional teams under the guidance of the Customer Support Lead

⛳️ Requirements

• At least 2 years of demonstrated experience in a remote Customer Support position

• Proficient in English (C1) with outstanding verbal and written communication abilities

• Upper-Intermediate proficiency in French or German (B2)

• Strong analytical skills and problem-solving capabilities

• Exceptional attention to detail

• Capacity to take ownership of tasks and operate independently

• A strong customer-focused mindset

• Experience providing customer support to B2B clients (preferred)

• Experience working with international teams (preferred)

🏝️ Benefits

• Full-time remote work flexibility from any location in Ukraine

• Flexible start times available between 8:00 AM and 9:00 AM

• Guaranteed two consecutive days off each week

• Home workplace budget provided

• Resilient home budget for teammates based in Ukraine

• Support for a resilient office in Kyiv and coverage for co-working expenses

• Individual IT budget for acquiring additional equipment

• Access to top-tier technology and AI-powered tools

• Enrollment in Ideals Academy with a variety of courses available

• Investment in external learning and development opportunities

• Assistance in creating a Personal Development Plan

• Coverage for professional literature and subscriptions

• Support for speaking or writing engagements

• Opportunities for internal talent mobility

• Medical insurance and a Wellness Package for sports activities

• Comprehensive coverage for mental health sessions for Ukrainian teammates

• Funding available for sports competitions

• 20 business days of paid time off annually

• Unlimited health-related time off

• Budget for meetups with the local team

• Attractive internal referral program