Customer Support Representative

This is a fully remote position, open to applicants in Russia.

📋 Description

• Assist players with payment and purchase-related issues through various communication channels (email, live chat, etc.).

• Provide support in **English and Russian**, ensuring that players and partners feel acknowledged and understood.

• Collaborate with game developers and other internal teams to address issues and guarantee seamless player experiences.

• Manage multilingual requests and inquiries, swiftly identifying and resolving problems.

• Monitor system performance and escalate technical issues to the appropriate departments.

• Work effectively as part of a team, offering timely updates on support cases and ensuring players' needs are addressed.

⛳️ Requirements

• Proficient in both English and Russian (spoken and written), with excellent communication skills.

• A natural problem-solver who enjoys assisting others and delivering exceptional customer service.

• Willing to work a **2x2** schedule that includes **night shifts**.

• Strong multitasking abilities and the capacity to quickly assimilate and utilize large volumes of information.

• Capable of explaining complex concepts in a clear and understandable manner to users, partners, and colleagues.

• Recent graduates are encouraged to apply, provided they possess the right attitude and a strong desire to learn.

• Ability to thrive in a fast-paced environment while maintaining composure under pressure.

🏝️ Benefits

• Convenient working tools:

• New Mac laptop and any additional equipment necessary for your effective work.

• Google Workspace, Atlassian, Jira, Slack.

• Professional growth:

• Paid professional training and attendance at specialized conferences.

• Exchange of knowledge among employees within the company.

• Opportunities for professional advancement within the company and department.

• Gain expertise in various areas and products of the company.

• More perks:

• Flexible working options.

• Access to the corporate library.

• Health & dental insurance.

• No dress code.

• Comfortable and modern office environment.