Customer Support Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Provide high-level, concierge-style support to clients.

• Engage with, assist, and cultivate relationships with account managers, field application scientists, and technical support specialists.

• Address and resolve inquiries related to products, services, and orders through email, chat, and phone communications.

• Diagnose issues, collaborate with stakeholders to develop solutions, present these solutions to clients, and follow up to ensure satisfaction.

• Process and validate sales purchase orders while rectifying any errors.

• Offer guidance on products, assist with the ecommerce website, and provide updates on order status.

• Oversee key account orders within the production pipeline and deliver proactive updates to internal stakeholders.

• Create sales quotes for sales representatives utilizing the Salesforce quote-to-cash system.

• Adhere to relevant QMS/ISMS standards, regulatory requirements, customer expectations, and established policies and procedures.

⛳️ Requirements

• A bachelor's degree, ideally in life sciences or a related discipline.

• 1-2 years of professional experience in the biotechnology sector.

• Over 2 years of experience in customer-facing roles.

• Exceptional verbal and written communication abilities.

• Strong attention to detail.

• Capability to multitask, prioritize effectively, and manage time efficiently.

• Proficient computer skills.

• Familiarity with G-Suite, ideally including Salesforce.

🏝️ Benefits

• Eligibility for bonuses.

• Equity options.

• Comprehensive benefits package.