Customer Support Representative

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Act as the primary point of contact for Timeleft users.

• Address customer inquiries swiftly through email, chat, and social media.

• Customize responses to align with each customer's unique context and tone.

• Efficiently handle a large volume of tickets while ensuring quality is maintained.

• Report recurring issues and significant bugs to the appropriate internal teams.

• Assist in developing the internal knowledge base and FAQ resources.

• Recognize opportunities for simplifying or automating support workflows.

• Assess and prioritize tickets based on their urgency and impact.

• Engage in preliminary questions, an introductory call, a case study, and a final interview throughout the hiring process.

⛳️ Requirements

• Excellent written communication abilities paired with a genuine sense of empathy.

• Capability to manage multiple conversations while maintaining high accuracy.

• Familiarity with support platforms like Zendesk.

• A proactive approach with strong problem-solving skills.

• Comfortable working autonomously in a remote, fast-paced setting.

• Prior experience in customer support is mandatory.

• Proficiency in English is essential.

• Must reside in Costa Rica.

🏝️ Benefits

• Freelance opportunity.

• Work schedule from Tuesday to Saturday, 9:00 AM–6:00 PM (including a one-hour break).