Customer Support Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Manage inbound and outbound calls related to fitness and wellness benefits.

• Assist members in understanding their benefits, finding participating gyms, accessing classes, and managing their memberships.

• Deliver friendly, patient, and professional customer service.

• Accurately document calls.

• Meet quality standards, attendance requirements, and scheduling expectations.

• Engage in light retention or soft-sales conversations as needed.

⛳️ Requirements

• Excellent customer service and communication abilities.

• Comfortable in a phone-based work environment.

• Basic skills in Windows/MS Office.

• Capable of multitasking effectively.

• Dependable attendance along with strong attention to detail.

• Must have a hardwired internet connection with a minimum download speed of 50 Mbps and upload speed of 20 Mbps.

• A webcam is required for training and meetings.

• Availability to work Monday through Friday for 8-hour shifts between 8:00 AM and 8:00 PM EST.

• Candidates must not reside in NY, HI, CA, AL, GA, or VA.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Coverage for Critical Illness, Accidents, and Hospital stays.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life and AD&D insurance available for employees and their dependents.

• Short- and long-term disability insurance.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off (PTO), vacation, and sick leave.

• Computer equipment provided.