Customer Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main contact for inquiries from customers and suppliers through phone and email.

• Manage a medium volume of inbound calls, ensuring professional and courteous interactions with customers.

• Address and resolve questions related to orders, sales, and basic technical or system-related issues.

• Communicate with customers using Jira Service Management or comparable ticketing systems.

• Accurately document call results, customer interactions, and case updates within CRM systems.

• Collaborate across various internal systems, dashboards, and tools to address customer issues.

• Recognize recurring problems or trends and escalate findings to the relevant teams.

• Ensure adherence to internal protocols, documentation standards, and service-level agreements.

⛳️ Requirements

• Prior experience in a call center or customer support position.

• Excellent verbal and written communication skills in English.

• Ability to handle objections and manage customer expectations in a professional manner.

• Familiarity with CRM and ticketing systems (e.g., Jira, Zendesk, or similar).

• Comfortable navigating multiple systems and tools at the same time.

• Strong attention to detail with a focus on documentation and compliance.

• Good problem-solving abilities and the capacity to quickly learn new products and processes.

• Capability to perform effectively in a high-volume, target-oriented environment.

🏝️ Benefits

• Work from Home.

• Monday to Friday schedule.

• Philippine holidays.