Customer Support Representative

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide outstanding customer support to a diverse international clientele through telephone calls, emails, and live chat platforms.

• Assist global guests, hosts, and commercial partners with access protocols, booking inquiries, account modifications, and complicated billing questions.

• Address customer issues from the first point of contact until full resolution, maintaining comprehensive ownership of each individual case file.

• Effectively manage time-sensitive operational incidents and offer support to the specialized guest care team during peak periods or after-hours coverage.

• Make outbound calls to customers and business partners to collect vital case information and facilitate practical solutions.

• Accurately record all interactions with stakeholders and operational actions taken within internal tracking systems.

• Collaborate closely with internal logistics, technical support, and operations teams to ensure optimal outcomes for the user base.

• Generate and share suggestions aimed at enhancing internal operational procedures, product features, and the overall customer experience.

⛳️ Requirements

• Proven native or fluent proficiency in spoken and written English, along with fluent spoken and written capabilities in either Spanish or French.

• A minimum of 2 years of professional experience in a dedicated customer support or customer-facing position.

• Full availability to work a rotating 45-hour weekly shift schedule, which includes evenings, weekends, and public holidays.

• Demonstrated ability to work independently in a fully remote home office setting.

• Verified completion of a Qualification Authenticity Check prior to final engagement.

• Proficiency in additional languages beyond English, Spanish, or French is a significant advantage.

• Previous experience in the hospitality, travel, property management, or technology industry sectors is desirable.

🏝️ Benefits

• Comprehensive access to a structured onboarding program and ongoing learning through an internal training platform.

• Clearly defined opportunities for career advancement and internal development within an expanding global organization.

• A collaborative and supportive culture that values employee feedback and innovative structural ideas.