Customer Support Representative

This is a fully remote position, open to applicants in Peru.

📋 Description

• Deliver timely and professional assistance through email and occasional phone calls in both English and Spanish.

• Oversee, monitor, and resolve support tickets utilizing a ticketing system.

• Support clients during the onboarding process to ensure a seamless adoption of the platform.

• Conduct product demonstrations and basic training sessions in English and Spanish.

• Carry out preliminary investigations of reported technical problems.

• Clearly document findings and escalate issues to technical teams as necessary.

• Serve as a communication bridge between clients and internal teams, ensuring prompt follow-ups and resolutions.

• Update and maintain Spanish-language user guides based on the English documentation.

• Play a role in enhancing knowledge base content and refining support workflows.

⛳️ Requirements

• 1–2 years of experience in customer support or a related client-facing position.

• A Bachelor's degree in business, Communications, IT, or a similar field is advantageous but not mandatory.

• Relevant professional experience may substitute for formal education.

• Proficiency in both Spanish and English (written and spoken).

• Experience in a SaaS or technology setting is beneficial.

• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira).

• Strong written communication abilities; capable of articulating technical concepts clearly.

• Experience in onboarding or product training is a plus.

• A problem-solving attitude and capacity to collaborate with technical teams.

• Excellent organizational skills and the ability to work independently in a remote environment.

• Dependable internet connection and capacity to engage with a global team.

🏝️ Benefits

• Flexible part-time schedule (4 hours per day, afternoon/late afternoon).

• Potential for growth into a full-time position based on performance and business requirements.

• Opportunity to work remotely within an international team.

• Comprehensive training and onboarding support.

• Competitive compensation commensurate with part-time responsibilities.