Customer Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries through phone, live chat, and email while adhering to established service levels.

• Diagnose account, order, billing, and product-related issues and aim to resolve them during the initial contact whenever feasible.

• Forward intricate cases to the appropriate team with thorough and clear notes.

• Accurately log every interaction in the client's CRM or helpdesk system (e.g., Zendesk, Gorgias, Freshdesk).

• Recognize recurring issues and provide feedback to enhance help articles and operational processes.

• Achieve targets for quality, productivity, and customer satisfaction.

⛳️ Requirements

• Over 1 year of experience in customer support, call center, or client-facing service positions.

• Exceptional verbal and written English skills.

• Calm, empathetic, and solution-focused communication style.

• Proficient in using helpdesk, CRM, and ticketing systems.

• Keen attention to detail and the ability to handle multiple tasks across different channels.

• Availability to work during U.S. business hours.

• Residing in the Philippines, equipped with a dependable home office setup and reliable internet connection.

• Experience assisting U.S. customers.

• Background in e-commerce, SaaS, or healthcare support.

🏝️ Benefits

• Health Maintenance Organization (HMO).

• Paid Time Off (PTO).

• Mental Health Leave.

• Birthday Leave.

• Gym Allowance.

• Extra Holiday Pay.

• Remote Work Setup.

• Opportunities for professional growth and development.