Customer Support Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Provide assistance to customers regarding membership inquiries and account management.

• Adhere to established client scripts to deliver retention offers and strive to retain memberships prior to processing cancellations.

• Handle cancellation requests utilizing one of two CRM systems, depending on the customer's location.

• Navigate through multiple CRM systems to examine account history, transactions, and prior actions.

• Update customer details and ensure accurate account records are maintained.

• Complete and forward claim forms to the designated locations.

• Develop and oversee family membership plans.

• Arrange services for customers at participating locations.

• Add or remove vehicles from customer accounts.

• Communicate with locations about missing vehicle information, customer complaints, or service issues.

• Assist customers in navigating their online account portals.

• Distribute promotional coupons and process refund requests to corporate offices when applicable.

• Find equipment and location details using internal resources and authorized scripts.

• Remain informed about company services, policies, and frequent updates.

• Operate in a fast-paced, high-volume contact center while achieving performance goals.

⛳️ Requirements

• Minimum of 1 year of previous experience in a call center, office, or customer service role is required.

• Exceptional customer service and communication abilities.

• Proficient in working with multiple computer systems simultaneously.

• Capable of learning and navigating different CRM platforms.

• Strong attention to detail and organizational capabilities.

• Ability to quickly adapt to evolving processes and policies.

• Excellent problem-solving skills accompanied by a positive attitude.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential of an additional $1/hour for evening and weekend shifts.

• Paid training, generally lasting 1 week from 8:00am–4:00pm, Monday through Friday (CST).

• Eligible for benefits starting on the 1st of the month following 60 days of employment.