Customer Support Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Provide assistance to customers regarding membership inquiries and account management.

• Adhere to established client scripts to offer retention solutions and strive to retain memberships prior to processing cancellations.

• Handle cancellation requests utilizing one of two CRM systems based on the customer's geographical location.

• Efficiently navigate various CRM systems to assess account history, transactions, and prior actions.

• Update customer details and ensure the accuracy of account records.

• Complete and send claim forms to the designated locations.

• Develop and oversee family membership plans.

• Arrange services for customers at participating establishments.

• Add or remove vehicles from customer accounts as needed.

• Communicate with locations concerning missing vehicle details, customer complaints, or service issues.

• Assist customers in navigating their online account portals.

• Dispatch promotional coupons and submit refund requests to corporate offices when applicable.

• Find equipment and location details using internal resources and approved scripts.

• Stay informed about company services, policies, and regular updates.

• Deliver exceptional service in a fast-paced, high-volume contact center while meeting performance standards.

⛳️ Requirements

• Minimum of 1 year of previous experience in a call center, office, or customer service role is required.

• Strong skills in customer service and communication.

• Comfortable operating multiple computer systems at the same time.

• Ability to learn and navigate various CRM platforms effectively.

• Outstanding attention to detail and organizational abilities.

• Quick adaptability to changing processes and policies.

• Strong problem-solving capabilities coupled with a positive attitude.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability for working hours between 10:00am–7:00pm EST, Monday–Friday, with rotating weekends.

🏝️ Benefits

• Starting pay of $14/hr along with a shift differential (an additional $1/hr for nights and weekends).

• Paid training, usually lasting 1 week from 9:00am–5:00pm Monday–Friday (EST).

• Full-time commitment of 40 hours.

• Eligibility for benefits starting on the 1st of the month after 60 days of employment.