Customer Support Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to memberships and manage their accounts.

• Adhere to approved client scripts to present retention offers and strive to retain memberships prior to processing cancellations.

• Handle cancellation requests utilizing one of two CRM systems depending on the customer's location.

• Navigate various CRM systems to examine account history, transactions, and past actions.

• Update customer details and ensure precise account records are maintained.

• Complete and forward claim forms to the appropriate locations.

• Create and oversee family membership plans.

• Arrange services for customers at participating locations.

• Add or remove vehicles from customer accounts as needed.

• Communicate with locations regarding missing vehicle information, customer complaints, or service issues.

• Assist customers in navigating their online account portals.

• Distribute promotional coupons and submit refund requests to corporate offices when applicable.

• Locate equipment and location details using internal resources and approved scripts.

• Stay updated on company services, policies, and recent changes.

• Deliver outstanding customer service in a fast-paced, high-volume contact center while meeting performance standards.

⛳️ Requirements

• A minimum of 1 year of experience in a call center, office, or customer service role is required.

• Strong customer service and communication abilities.

• Comfortable working with multiple computer systems at once.

• Capability to learn and navigate various CRM platforms effectively.

• Excellent attention to detail and strong organizational skills.

• Ability to quickly adapt to changing processes and policies.

• Strong problem-solving abilities and a positive demeanor.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must be available for work between 9:00 am and 6:00 pm CST, Monday through Friday, including rotating weekends.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 1 week.

• Full-time position, 40 hours per week.

• Eligible for benefits on the first of the month following 60 days of employment.

• Opportunity for remote work.