Customer Support Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Provide assistance to customers regarding membership inquiries and account management.

• Adhere to approved client scripts to offer retention deals and make efforts to retain memberships prior to processing cancellations.

• Handle cancellation requests utilizing one of two CRM systems based on the customer's geographic location.

• Maneuver through multiple CRM systems to examine account history, transactions, and previous actions.

• Revise customer information and ensure accurate maintenance of account records.

• Complete and submit claim forms to the designated locations.

• Develop and oversee family membership plans.

• Arrange services for customers at participating venues.

• Add or delete vehicles from customer accounts.

• Communicate with locations regarding any missing vehicle details, customer complaints, or service issues.

• Assist customers in navigating their online account portals.

• Dispatch promotional coupons and file refund requests to corporate offices when deemed appropriate.

• Identify equipment and location details using internal resources and sanctioned scripts.

• Stay informed about company services, policies, and regular updates.

• Deliver customer service in a dynamic, high-volume contact center while fulfilling performance expectations.

⛳️ Requirements

• Minimum of 1 year of previous experience in a call center, office, or customer service role is required.

• Strong communication and customer service skills.

• Proficiency in using multiple computer systems concurrently.

• Capability to learn and navigate various CRM platforms effectively.

• Exceptional attention to detail and organizational abilities.

• Flexibility to quickly adapt to changing processes and policies.

• Strong problem-solving skills coupled with a positive demeanor.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability to work between 9:00 am–6:00 pm CST, Monday–Friday, with rotating weekends.

🏝️ Benefits

• $1/hour shift differential for night and weekend shifts.

• Paid training, generally lasting 1 week.

• Full-time schedule of 40 hours per week.

• Eligibility for benefits on the first of the month following 60 days of employment.

• Opportunity for remote work.