Customer Support Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries regarding memberships and account management.

• Adhere to approved client scripts to present retention offers and endeavor to retain memberships prior to processing cancellations.

• Process cancellation requests using one of two CRM systems based on the customer’s location.

• Navigate through multiple CRM systems to review account history, transactions, and past actions.

• Update customer information and ensure accurate account records are maintained.

• Complete and submit claim forms to the appropriate locations.

• Create and manage family membership plans effectively.

• Schedule services for customers at participating locations.

• Add or remove vehicles from customer accounts as necessary.

• Communicate with locations regarding missing vehicle information, customer complaints, or service concerns.

• Guide customers through their online account portals.

• Distribute promotional coupons and submit refund requests to corporate offices when applicable.

• Find equipment and location information using internal resources and approved scripts.

• Stay updated on company services, policies, and frequent changes.

• Deliver customer service in a fast-paced, high-volume contact center while achieving performance expectations.

⛳️ Requirements

• Minimum of 1 year of previous experience in a call center, office, or customer service role is required.

• Strong customer service and communication abilities.

• Comfortable with operating multiple computer systems simultaneously.

• Capable of learning and navigating various CRM platforms.

• Exceptional attention to detail and organizational skills.

• Ability to quickly adapt to changing processes and policies.

• Strong problem-solving skills paired with a positive attitude.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work between 9:00 am and 6:00 pm CST, Monday through Friday, with rotating weekends.

🏝️ Benefits

• Starting pay of $14/hour.

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 1 week.

• Full-time schedule of 40 hours.

• Benefits eligibility begins on the first of the month following 60 days of employment.