Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the initial point of contact by addressing inquiries via phone, text, and email.

• Deliver outstanding customer service with every interaction.

• Gain in-depth knowledge of Clair’s signup process, earned wage advance (EWA), and repayment offerings.

• Familiarize yourself with the intricacies of earned wage advance support and the on-demand pay sector.

• Act as a liaison among product teams, technology teams, partner teams, and Clair users.

• Collaborate closely with team members dedicated to Clair’s users and mission.

⛳️ Requirements

• A minimum of 2 years of experience in a customer support position.

• At least 1 year of experience using Zendesk.

• Exceptional written and verbal communication skills to clarify complex concepts for customers.

• Strong numerical and mathematical skills.

• A keen interest in understanding the financial challenges faced by hourly workers.

• A commitment to supporting Clair in its mission to assist hourly workers.

• Enthusiasm for joining an early-stage startup in the fintech industry and a willingness to learn about EWA.

• A collaborative spirit and readiness to put in hard work.

• Availability for shifts from 9 AM to 6 PM MT (11 AM to 8 PM ET) and 7 AM to 4 PM MT (9 AM to 6 PM ET).

• Eligibility to work in the United States; sponsorship inquiries will be included in the application.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision Insurance, with an option to include family members.

• Fully paid parental leave.

• Company-sponsored 401k, HSA, and FSA plans.

• Unlimited vacation for salaried positions and generous PTO for hourly positions.

• A setup allowance for working from home.

• Daily access to your earnings through Clair.

• Company-sponsored short-term and long-term disability insurance.

• Equity options.

• Remote work flexibility.