Customer Support Officer, Japanese

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist clients with the process of opening, maintaining, and onboarding trading accounts.

• Address customer inquiries through email, phone, and internal support channels.

• Execute welcome calls and follow up with clients to ensure a high standard of customer satisfaction.

• Offer guidance regarding the company’s trading platforms, products, and services.

• Manage inquiries related to accounts, administration, and back-office functions.

• Support clients with technical challenges, including troubleshooting on MetaTrader.

• Professionally handle customer complaints and ensure timely and effective resolutions.

• Collaborate with internal teams to efficiently resolve customer issues.

• Escalate complex or sensitive cases to the appropriate teams as needed.

• Assist in selected marketing initiatives, including campaign translation and event coordination.

• Educate clients about product features and platform functionalities.

• Seek opportunities to enhance the customer experience and share ideas that promote business growth.

⛳️ Requirements

• Native or fluent in Japanese, both written and spoken.

• Proficient in English, with a minimum B2 level.

• Possess a university or college degree.

• Exhibit excellent communication and interpersonal abilities.

• Have a solid working knowledge of MS Office.

• Comfortable using CRM systems, email platforms, and various computer applications.

• Prior experience in customer support and/or working with CRM and support tools.

• Ability to work independently while also being an effective team player.

• Demonstrate strong problem-solving skills and maintain composure under pressure.

• Capable of managing multiple tasks, meeting deadlines, and upholding a high level of attention to detail.

🏝️ Benefits

• Competitive remuneration based on qualifications and experience.

• Fully remote work opportunity.

• Dynamic and multicultural working environment.

• Opportunities for professional development and career advancement.

• Exposure to international clients, financial markets, and trading technologies.

• And many more benefits!