Customer Support Officer

This is a fully remote position, open to applicants in Portugal, +4 more countries.

📋 Description

• Effectively oversee the company's communication platforms, including live chat, emails, and telephone inquiries.

• Evaluate and understand customer needs to guarantee a high level of satisfaction.

• Receive and manage inquiries from prospective leads and current clients through phone, chat, email, and the client portal.

• Deliver prompt and precise support to clients within the designated time frame.

• Maintain and refresh CRM records with all customer interactions and actions taken.

• Collaborate with internal teams by creating and assigning tasks for inquiries that necessitate further investigation.

• Follow up with clients and arrange callbacks to ensure issues are resolved and customer satisfaction is achieved.

• Work autonomously as well as engage cooperatively within a team setting.

• Comply with standard operating procedures and company policies at all times.

• Report directly to the Head of Customer Support.

⛳️ Requirements

• Demonstrated experience in a customer support or client service role.

• Prior experience or knowledge in Forex trading or the financial markets is a significant advantage.

• Proficient command of English and native-level proficiency in Portuguese, both spoken and written.

• Skilled in Microsoft Office applications (Word, Excel, Outlook).

• Strong communication abilities via phone, coupled with active listening skills.

• Capacity to perform under pressure and meet stringent deadlines.

• Exceptional communication, problem-solving, and presentation skills.

• Willingness to work on a rotating weekly shift schedule (including morning, afternoon, and night shifts in the near future).

🏝️ Benefits

• Competitive Salary along with KPI Bonus.

• Night Shift Allowance.

• Growth Opportunities.

• Collaborative Team.

• Modern tech stack.

• Meaningful autonomy in how you approach challenges.

• Clear opportunities for personal and professional growth.