Customer Support – Mobility Project DE/FR, DE/IT

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Address participant inquiries through email and SMS utilizing Crisp.

• Facilitate brief webinars for participants at the conclusion of the challenge and for follow-up offers.

• Manage and resolve participant inquiries independently.

• Assist with operational responsibilities in the daily project, including preparing templates and making participant calls.

• Recognize recurring issues and relay them to the team.

⛳️ Requirements

• Proficient in German and French OR German and Italian (mandatory).

• Strong communication skills, service-oriented, and focused on solutions.

• Dependable work ethic and dedication to established agreements.

• Organized approach with the ability to handle multiple inquiries simultaneously.

• Availability to work 20–50% or 30–50% of the time.

• Must reside in Switzerland for remote work opportunities.

🏝️ Benefits

• Flexible working hours (30–50%).

• Opportunity to work remotely from home within Switzerland.

• Insight into an innovative, nationwide mobility project with partners like SBB.

• A dynamic, youthful project team that offers ample opportunity to contribute and influence the project.

• Competitive compensation.