Customer Support I – Temporary, Contract Position

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide assistance to users encountering account access and login difficulties

• Aid in matters related to billing, payments, and subscription services

• Support users in configuring and accessing podcasts

• Manage upgrades, cancellations, and various subscription plans

• Diagnose and resolve technical issues

• Follow up on cases and escalate them as needed

• Guide users through their inquiries and help address issues pertaining to the digital media product

⛳️ Requirements

• Proficient in English, both spoken and written

• 1 to 3 years of experience in Customer Support, Customer Success, Subscription Operations, or related fields

• Strong written communication capabilities

• Possess problem-solving skills, patience, and a customer-focused mindset

• Ability to convey technical concepts in a straightforward manner

• Demonstrate autonomy and sound judgment in resolving and escalating issues

• Comfortable utilizing various digital platforms

• Experience in SaaS, digital products, media, memberships, or subscription-based models is an advantage

• Familiarity with payment platforms, podcasts, or Customer Support tools is a bonus

🏝️ Benefits

• Fully remote work opportunity

• Temporary engagement for three months

• Compensation on an hourly basis in USD

• Primary working hours align with Eastern Time (ET) business hours