Customer Support, French Speaker

This is a fully remote position, open to applicants in Greece.

📋 Description

• Provide assistance to French-speaking clients of a leading global payments company via phone, chat, and email.

• Help clients with issues related to lost or stolen cards, card benefits, declined transactions, and balance inquiries.

• Accurately record each interaction in the CRM system.

• Manage approximately 10–20 cases daily.

• Subsequently, take on responsibilities for email and social media support.

• Complete a 2-week nesting phase, with the initial week conducted on-site in Athens.

⛳️ Requirements

• Applicants must reside in Greece.

• Proficiency in French at a native level or C1.

• B1 level in English.

• A minimum of 2 years of experience in a call center environment.

• Experience in financial services is highly advantageous.

• Excellent written communication skills.

• Competent PC skills.

• Ability to multitask effectively.

• Willingness to work rotating shifts for a 24/7 account, including approximately two weekends each month and occasional night shifts.

• An updated CV in English is required.

🏝️ Benefits

• Option to work remotely from home.

• Relocation assistance is available for candidates outside of Greece.

• Potential to earn up to €200 productivity bonus in addition to the base salary, contingent on performance targets.

• Scheduled raises: €1,100 gross after 12 months and €1,150 gross after 3 years.

• A 2-week nesting period and comprehensive training provided.

• Opportunities to transition from frontline support to back-office roles.

• Chance to gain valuable experience in financial services.

• Association with an international brand and access to approximately 10 professional client tools.