Customer Support Expert – Product Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently address requests from customers and partners with care and thoughtfulness.

• Resolve intricate issues utilizing Zendesk and occasionally through customer calls.

• Engage in discussions about challenging cases with colleagues during daily service catch-ups.

• Collaborate with various GOhiring teams and partners.

• Oversee order management and ensure customer data is accurately maintained.

• Conduct analyses and draft Help Center articles and reports.

• Participate in conversations with job boards and assist in managing campaigns.

• Identify areas for optimization and automation.

• Work alongside Customer Success, Product, and Finance teams to enhance products and services.

⛳️ Requirements

• Proficient in both written and spoken German and English.

• Relevant professional experience in a customer-facing service or support role, ideally within a digital B2B context or with complex products.

• Ability to communicate clearly via email, phone, or video conferencing.

• Capacity to maintain organization in fast-paced environments.

• Looking for a full-time position with a commitment to long-term growth within the company.

🏝️ Benefits

• Flexibility to work remotely from home, while traveling, or in co-working spaces.

• Company offsite events held twice a year.

• Team meetups scheduled twice a year.

• Comprehensive onboarding process.

• Opportunities for direct collaboration, fostering trust, creative freedom, autonomy, and peer learning.

• Choice of technical setup and equipment.

• Competitive base salary, performance-related bonuses, and additional perks.