Customer Support Executive – L1, Malayalam, Hindi

This is a fully remote position, open to applicants in India.

📋 Description

• Address customer inquiries swiftly and effectively in Telugu, Tamil, Kannada, Malayalam, Gujarati, Marathi, Bengali, Hindi, and English.

• Assist users in comprehending app features and troubleshoot any issues they encounter.

• Offer insights from customer interactions to enhance products and services.

• Accurately document customer questions and resolutions for internal monitoring and reference.

• Work collaboratively with team members to address complex user issues.

• Uphold high levels of customer satisfaction through prompt and compassionate support.

• Engage with users to cultivate relationships and build trust in the platform.

⛳️ Requirements

• Proficiency in Malayalam, Hindi, and English, both written and spoken.

• Previous experience in customer support or a similar field is highly recommended.

• Outstanding communication and interpersonal abilities.

• Capability to remain composed under pressure and manage complaints with professionalism.

• Familiarity with customer support tools and platforms is advantageous.

• Strong dedication to customer satisfaction and a solution-focused approach.

• Excellent organizational skills and meticulous attention to detail.

• Access to a personal smartphone and laptop is required for work purposes.

🏝️ Benefits

• BYOD (Bring Your Own Device) – must have access to a personal smartphone and laptop for work.

• Ownership from day one.

• Opportunity to create a meaningful impact.

• Chance to help reshape the roadmap of how Bharat connects with opportunities, knowledge, and experts.