Customer Support Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee, evaluate, and handle assigned media/advertising booking tasks from initiation to completion, adhering to established protocols and timelines.

• Communicate with clients through email, chat, and other platforms to verify offer specifics, schedules, requirements, and expectations.

• Collaborate with internal teams to ensure the successful execution of bookings.

• Modify or rearrange assignments when changes, cancellations, or conflicts occur.

• Ensure accurate maintenance of customer, booking, and scheduling records within company systems.

• Keep clients updated on any changes or delays.

• Quickly and professionally identify and resolve booking or service-related issues.

• Escalate complex issues when necessary.

• Propose enhancements to the booking process.

⛳️ Requirements

• Highly organized with excellent time-management skills; capable of managing your own schedule and handling multiple deadlines in a fast-paced environment.

• Confident communicator, adept at liaising with internal teams and clients via email and other channels.

• Composed and professional in high-pressure situations, able to navigate challenging conversations and manage busy, seasonal peak periods.

• Experience in Customer Support, Success, or Services is advantageous.

• Familiarity with Google Suite, Asana, Salesforce, or Claude is preferred.

• Experience working with a global team is a plus.

🏝️ Benefits

• Competitive salary.

• 30 days of annual leave, in addition to bank holidays.

• Recognized as a 'Great Place To Work’ company in three categories.

• Commitment to personal development and career advancement, including coaching workshops and progression plans.

• Remote-first working environment with up to 180 days of work from abroad, subject to approval.

• Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).

• Monthly wellness allowance.

• Gym memberships.

• Access to mental health first aiders.

• Health cash plan.

• Partnership discounts for brands such as Google, Apple, GymShark, Domino's, and Uber.

• £200 work from home setup allowance.