Customer Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Support customers encountering technical issues and inquiries related to Vercel products and services.

• Address customer concerns and manage cases for all Vercel clientele.

• Tackle customer issues that fall outside standard case handling procedures.

• Collaborate with the community to offer guidance and support.

• Enhance and refine internal tools in partnership with the engineering team.

• Regularly engage in engineering tasks.

• Focus on a specific product area, taking ownership within the team.

• Refine internal documentation, processes, and policies.

• Support Customer Success Managers with requests from Enterprise clients.

• Contribute to enhancing the customer experience and identify root causes for issues.

⛳️ Requirements

• Experience in frontend development, particularly with React and Next.js.

• Strong knowledge of cloud technologies and serverless computing.

• A commitment to engineering solutions that address underlying problems.

• Outstanding communication abilities, both written and verbal.

• Comfortable working within a fully remote, globally distributed team environment.

• Willingness to participate in a weekend and on-call schedule.

🏝️ Benefits

• Competitive salary and stock options.

• Comprehensive Healthcare Package (available in the US only).

• Flexible work style - completely remote, with colleagues located worldwide.

• Opportunities for learning and development - we offer mentorship and sponsor attendance at events to enhance your network and skills.

• Unlimited paid time off - we recommend taking 4 weeks per year. Take time when you need it.

• Generous Gear Credit.