Customer Support – Deposit Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to, assess, and prioritize service requests received through phone, voicemail, email, and various other channels related to banking software support.

• Record and monitor requests in the company’s customer management tracking system, detailing the actions taken to resolve them.

• Assist in the implementation of new software releases for the supported bank-processing applications.

• Centralize documentation of resolutions for internal and customer knowledge sharing.

• Engage in bank conversion, merger, and acquisition teams as required.

• Support major projects and initiatives.

• Participate in assessments, project planning, and client meetings.

• Collaborate with third-party vendors on behalf of clients.

• Analyze and evaluate service requests to discern trends and propose recommendations.

• Execute other assigned duties.

• Provide banking application support to Navanta bank customers by addressing inquiries regarding applications, functions, issue resolution, and training.

• Work under the direction of the Director of Customer Support and partner with colleagues across the organization.

⛳️ Requirements

• A Bachelor’s degree is required, or a High School Diploma/GED with equivalent professional experience.

• A minimum of three years of previous experience in the banking or financial sector is preferred.

• At least three years of prior experience in direct client support is desirable.

• Prior experience with Fiserv Premier Deposit and General Ledger core banking software is preferred.

• Strong analytical and troubleshooting skills are essential.

• Familiarity with Fiserv Premier and Fiserv ancillary software, or the willingness to learn.

• Understanding of item processing, or the capacity to learn.

• Highly proficient in working with computers and various software applications.

• Exceptional verbal and written communication abilities.

• Capability to work independently without direct supervision.

• Ability to manage multiple tasks and projects with precision and attention to detail.

• Competence to work effectively under deadline pressure.

• Commitment to ownership and accountability in resolving issues.

• Self-motivated and an independent learner.

• Ability to function in a team-oriented and collaborative environment.

• Willingness to continuously improve and contribute to Navanta’s mission.

• Capability to sit and use hands for handling or manipulating objects, tools, or controls.

• Frequent communication is necessary; occasional standing, walking, stooping, kneeling, crouching, or crawling may be required.

• Occasional lifting or moving of items up to 10 pounds, generally at waist height and up to distances of 50 feet.

• Clear vision and the ability to adjust focus are necessary.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.