Customer Support Consultant, German & English C1

This is a fully remote position, open to applicants in Morocco, +5 more countries.

📋 Description

• Provide customer assistance through emails, chats, and phone calls.

• Adhere to internal protocols and standard operating procedures (SOPs).

• Work collaboratively with internal teams to ensure prompt issue resolution.

• Manage sensitive customer information with utmost care and security.

• Implement practices that enhance customer satisfaction.

• Maintain a thorough understanding of client solutions and achieve key performance indicators (KPI).

• Interact with developers and specialists across various functions.

• Assist customers in a diverse multicultural and multilingual setting.

⛳️ Requirements

• Proficiency in German and English (C1 or above), both oral and written.

• A minimum of 6–12 months of experience in customer support roles.

• Strong analytical and research capabilities.

• A positive, proactive, and responsible approach.

• Personal computer with at least 8GB of RAM.

• Reliable internet connection with a minimum speed of 50 Mbps download and 40 Mbps upload.

• Resume in English.

🏝️ Benefits

• Flexible working hours: 5 days a week, from 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2.

• Ability to work entirely remotely.

• Inclusive international workplace culture.

• Compensation provided in USD.

• Attractive bonuses for referring friends.

• Paid comprehensive training and probation period.

• Emphasis on work-life balance.

• Supportive management focused on your development and long-term collaboration.

• Opportunities for self-improvement in a nurturing environment.

• Potential benefits and conditions may vary based on engagement terms; independent contractors might not qualify for all benefits.

• Equal opportunity for all candidates and commitment to non-discrimination.