Customer Support Consultant, Fluent in English & Spanish

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Provide exceptional customer support through phone, email, and chat channels.

• Respond to customer inquiries effectively.

• Oversee and resolve customer support tickets using Freshdesk.

• Implement the latest customer satisfaction techniques.

• Maintain a comprehensive understanding of client solutions and achieve KPIs.

⛳️ Requirements

• Proficient in English and Spanish communication skills (minimum C1 level for both spoken and written).

• Minimum of 1 year of experience in a customer support position.

• Strong verbal and written communication abilities along with problem-solving skills.

• Excellent analytical thinking and research capabilities.

• Positive, proactive, and accountable attitude.

• Personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

• Experience in the logistics or transportation sector is a plus.

• Familiarity with CRM systems is advantageous.

🏝️ Benefits

• Fixed work schedule: Monday to Friday, from 11 AM to 7 PM GMT+3.

• Opportunity to work fully remotely.

• Inclusive and diverse international work environment.

• Compensation offered in USD.

• Incentives for referring friends.

• Balance between project demands and personal time, along with a supportive internal health policy.

• Engaged leadership that values your growth and fosters long-term collaboration.

• Supportive conditions for personal development.

• A trust-based culture with no time-tracking requirements.