Customer Support Consultant, fluent English & French

This is a fully remote position, open to applicants in South Africa, +4 more countries.

📋 Description

• Provide customer support through emails, chats, and phone calls

• Adhere to internal procedures and standard operating protocols

• Work alongside internal teams to facilitate effective issue resolution

• Manage sensitive customer information with diligence and security

• Implement practices that enhance customer satisfaction

• Maintain a comprehensive understanding of client solutions and achieve key performance indicators

• Liaise with developers and cross-functional teams

⛳️ Requirements

• Proficiency in both French and English (C1 level or above), in written and spoken forms

• Minimum of 6–12 months experience in customer support

• Strong analytical and research capabilities

• Positive, proactive, and responsible mindset

• Personal computer equipped with at least 8GB of RAM

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds

🏝️ Benefits

• Flexible working hours

• Full remote work opportunities

• Diverse international work environment

• Compensation paid in USD

• Incentives for employee referrals

• Balance between project demands and personal time

• Internal health benefits

• Supportive leadership focused on your growth and long-term collaboration

• Opportunities for personal development in a nurturing atmosphere

• A culture of trust with no time-tracking requirements