Customer Support Consultant, English C1

This is a fully remote position, open to applicants in Morocco, +3 more countries.

📋 Description

• Provide customer support through chat and phone communications.

• Assist customers with inquiries related to billing, usage questions, technical problems, and bugs.

• Address customer questions in accordance with established service level agreements and specific procedures.

• Clarify platform features, policies, and expectations while offering context for swift resolutions.

• Refer complex or high-priority issues to the relevant internal team.

• Conduct research when necessary information is absent and proactively seek solutions.

⛳️ Requirements

• Proficient in English (C1 level for both speaking and writing).

• Minimum of 1 year of experience in a customer support position.

• Experience in providing customer support via phone and chat.

• Proven ability to perform effectively in a fast-paced, high-volume setting.

• Strong problem-solving abilities and adaptability skills.

• Capable of delivering timely and appropriate solutions while working independently.

• Ability to communicate clearly, professionally, and empathetically with customers.

• Customer-centric mindset with a dedication to providing a positive support experience.

• Commitment to delivering high-quality customer service and achieving performance targets.

• Personal laptop or computer with a minimum of 8GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Experience with CRMs, ticketing systems, or similar support platforms is a significant advantage.

🏝️ Benefits

• Schedule: Monday to Friday, from 9AM to 6PM, GMT+2.

• Full remote work opportunity.

• Inclusive international work environment.

• Compensation offered in USD.

• Rewards program for referring friends.

• Balance between project responsibilities and personal time, along with an internal health policy.

• Supportive leadership focused on your development and long-term collaboration.

• Opportunities for self-development in a nurturing environment.

• A culture founded on trust, without time-tracking requirements.

• Potential benefits and conditions as outlined in the agreement; some benefits may be exclusive to employees, and independent contractors may not qualify for all of them.