Customer Support Consultant, English C1

This is a fully remote position, open to applicants in Bosnia and Herzegovina, +3 more countries.

📋 Description

• Provide customer support through chat, phone calls, and social media platforms.

• Assist clients with billing inquiries, usage questions, technical difficulties, and bugs.

• Proactively identify and resolve issues.

• Address customer inquiries in line with established service level agreements and precise procedures.

• Clarify platform features, policies, and expectations while offering context for swift solutions.

• Escalate intricate or high-priority issues to the respective internal team.

• Conduct research when information is lacking and actively seek solutions.

• Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider that serves technology companies in over 30 countries and supports clients in 60 languages.

⛳️ Requirements

• Exceptional English proficiency (C1 level in both spoken and written).

• Minimum of 1 year of experience in a customer support position.

• Customer-oriented mindset with a dedication to providing a positive support experience.

• Strong problem-solving abilities and adaptability skills.

• Capability to communicate clearly, professionally, and empathetically with customers.

• Commitment to delivering high-quality customer service and achieving performance targets.

• Personal laptop or computer with a minimum of 8GB of RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Familiarity with CRMs, ticketing systems, and similar support platforms is highly advantageous.

🏝️ Benefits

• Schedule: Sunday to Saturday, from 8 AM to 4 PM (EDT); or Sunday to Saturday, from 6 AM to 2 PM (EDT).

• Short-term engagement lasting approximately 4 months, with the possibility of extending based on performance and staffing needs.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation offered in USD.

• Rewards for referring friends.

• Balance between project workload and personal time.

• Internal health policy.

• Responsive leadership invested in your growth and long-term collaboration.

• Opportunities for self-development in a supportive environment.

• A culture founded on trust, with no time-tracking requirements.

• Benefits and conditions outlined in the agreement; eligibility may vary for independent contractors.