Customer Support Consultant, English

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver effective technical assistance for 3Shape hardware (3D scanners) and software through online sessions, phone calls, emails, and occasional on-site events.

• Troubleshoot and escalate technical problems as necessary.

• Manage support cases by gathering all pertinent information from customers in line with company protocols and documenting it in the company’s CRM system.

• Collaborate with other departments and relay customer feedback for further action.

⛳️ Requirements

• Proficient verbal and written communication skills at an upper-intermediate level in both English and Ukrainian.

• A customer-focused mindset.

• Strong communication skills with the ability to inquire and listen effectively.

• Competence in problem-solving and logical reasoning.

• Results-driven and capable of managing stress.

• Commitment to personal growth and a desire for professional advancement.

• Professional, capable of multitasking, and possessing empathetic skills.

🏝️ Benefits

• Engaging work that contributes to the future of dentistry.

• A distinctive professional environment that is friendly and supportive.

• Continuous opportunities for professional development and growth.

• A balanced approach to work and personal life.

• Comprehensive benefits package including 24 days of annual vacation.

• Medical insurance coverage.

• Paid sick leave and child sick leave provisions.

• Maternity and paternity leave options.

• Complimentary breakfasts and lunches in the office.

• Comfortable working conditions in a well-equipped office at UNIT.City.

• Free parking spaces available for employees.

• Opportunities for occasional business travel to Western Europe.

• The chance to be part of the success that 3Shape has achieved over the past 25 years.