Customer Support

This is a fully remote position, open to applicants in Portugal.

📋 Description

• You will assist Platinum customers who speak German and English via phone.

• You will address inquiries related to internet, mobile, TV, roaming, and billing.

• You will evaluate customer issues and independently determine suitable solutions.

• You will take full responsibility for each case without unnecessarily transferring the customer.

• You will recognize additional needs and propose appropriate products or services.

• You will utilize various internal systems and meticulously document your customer interactions.

• For more complex issues, you will receive direct assistance from experienced technical colleagues.

• The role will focus entirely on receiving inbound calls.

⛳️ Requirements

• Excellent proficiency in the German language.

• English language skills at a minimum of B2 level.

• Initial experience in customer service, call center roles, or telephone customer interactions.

• A passion for advising customers, problem-solving, and occasional upselling.

• Proficient computer skills and the capability to work with multiple programs at once.

• A structured, dependable, and self-sufficient work approach.

• Empathy and composure, even in situations where a customer is unhappy.

• Residency in Portugal along with a Portuguese tax and social security number.

• Sales experience is advantageous but not mandatory.

🏝️ Benefits

• A permanent employment contract in Portugal.

• Comprehensive paid onboarding process.

• Five weeks of extensive training in German.

• Opportunity for remote work within Portugal following the Welcome Day in Lisbon.

• Private health insurance with Multicare starting from day one.

• Option to include family members in insurance at reduced rates.

• Monthly Platinum allowance of €150.

• Performance bonuses of up to €360 each month.

• Guaranteed performance bonus of €120 during the first three months post-onboarding.

• Additional meal and attendance allowances.

• 22 vacation days each year.

• Provision of work equipment such as a laptop and accessories.

• Opportunities for internal development, including in Training, Quality, Compliance, or Sales.