Customer Support Associate – Japanese Speaker

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Act as a liaison between Fanatics Collectibles and Collectors by addressing all inquiries and issues.

• Demonstrate exceptional service through web messaging, voice, and email communication channels.

• Utilize sound judgment on an individual basis, expedite resolutions, and follow up to ensure satisfaction among Collectors.

• Establish and nurture relationships with repeat Collectors.

• Acquire in-depth knowledge of Fanatics Collectibles’ product range and release schedule.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Proficient in Japanese.

• An enthusiastic, Collector-focused individual with a strong desire to serve.

• Basic understanding of the trading cards and collectibles sector.

• Strong problem-solving skills with a keen attention to detail.

• Outstanding interpersonal, verbal, and written communication abilities.

• Capable of multitasking, prioritizing, and managing time efficiently.

• Proficient in MS Suite, including Word, Outlook, and Excel.

• Awareness of contact center performance metrics such as AHT, CSAT, NPS, and adherence to schedules.

• Experience in managing web messaging, voice, and email interactions with customers in both English and Japanese.

• Flexibility and willingness to work varied hours, including evenings and weekends, with quarterly schedule adjustments.

🏝️ Benefits

• Opportunities for career advancement within Fanatics, extending up to Director level in Customer Experience, Project Management, Brand Management, and more.

• Competitive base salary range of $20–$25 USD per hour.