Customer Support Associate – German, Polish

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Interact with suppliers via emails, chats, and conference calls to collect compliance information.

• Support compliance inquiries and verify the quality of the documents submitted.

• Collaborate directly with top-tier suppliers to assist them in addressing compliance requests.

• Manage supplier communications through emails and chats, providing troubleshooting and guidance on compliance inquiries.

• Reach out to unresponsive suppliers via emails, chats, conference calls, educational sessions, and webinar invitations.

• Offer language assistance for internal translations, webinars, and prospect discussions with the Sales team.

• Work alongside the Program Success team to devise strategies for new customers, client campaigns, and supplier-related issues.

• Validate and ensure the quality assurance of compliance data provided by suppliers.

• Serve as a peer mentor to Supplier Support Agents as necessary.

⛳️ Requirements

• Outstanding verbal and written communication abilities, primarily in English and German.

• Proficiency in additional languages, such as Polish, is highly recommended.

• Bachelor’s Degree or higher diploma from an accredited educational institution.

• 1-2 years of relevant work experience (e.g., administration, reporting, research & data, supplier/customer support, call centers).

• Strong capability to manage time effectively and handle multiple priorities.

• Proficient in MS Office Suite and Google Applications.

• Ability to utilize software functions proactively and efficiently.

• Self-motivated individual with excellent time management skills.

• Capable of meeting assigned deadlines.

• Solutions-oriented mindset with proactive supplier engagement.

• Adept at fostering productive and stable internal and external working relationships.

🏝️ Benefits

• Vacation time that increases with tenure.

• Comprehensive benefits packages (details vary by country).

• Life leave days.

• Corporate bonus program.

• Retirement savings options.

• Flexible work options.

• Volunteer days.

• Corporate giving initiatives.

• Professional development days available from the outset.

• Diversity and inclusion programs.

• Employee Resource Groups (ERGs).