Customer Support Associate – German

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Collect declarations and other critical information from suppliers in clients’ supply chains who are non-responsive.

• Interact with suppliers via emails, chats, and conference calls.

• Compile compliance information and assist with compliance inquiries.

• Verify the quality of documents provided by suppliers.

• Aid top-tier suppliers in addressing compliance inquiries.

• Resolve and manage supplier compliance inquiries effectively.

• Engage with unresponsive suppliers through educational outreach and webinar invitations.

• Offer language support for internal translations, webinars, and sales prospect calls.

• Partner with the Program Success team on strategies for new clients, client campaigns, and supplier challenges.

• Validate and assure quality for supplier compliance data.

• Serve as a peer mentor to Supplier Support Agents as needed.

• Report directly to the Manager of Supplier Support.

⛳️ Requirements

• Exceptional verbal and written communication abilities, especially in English.

• Fluency in additional languages, such as German, may be necessary.

• Bachelor’s Degree or Higher diploma from an accredited educational institution.

• 1-2 years of relevant work experience, including administration, reporting, research & data, supplier/customer support, or call centers.

• Strong time management skills with the ability to prioritize multiple tasks effectively.

• Proficient in MS Office Suite and Google Applications.

• Capability to utilize software functionalities proactively and efficiently.

• Self-motivated with excellent time management skills and the ability to meet deadlines.

• Solutions-oriented mindset with a drive to engage suppliers through various channels.

• Ability to cultivate productive and stable working relationships both internally and externally.

🏝️ Benefits

• Vacation time that increases with tenure.

• Comprehensive benefits packages (details vary by country).

• Life leave days.

• Corporate bonus program.

• Retirement savings options.

• Flexible work arrangements.

• Volunteer days.

• Corporate giving initiatives.

• Professional development days available from the outset.

• Assistance or accommodation throughout the interview and selection process.