Customer Support Associate – German

This is a fully remote position, open to applicants in Germany.

📋 Description

• Report directly to the Manager of Supplier Support

• Acquire declarations and essential information from non-responsive suppliers within clients’ supply chains

• Interact with suppliers through email, chat, and conference calls

• Collect compliance information and aid with compliance inquiries

• Verify the quality of documents provided by suppliers

• Assist top-tier suppliers in addressing compliance inquiries

• Troubleshoot issues and assist suppliers in navigating compliance requests

• Engage with unresponsive suppliers through multichannel outreach, educational resources, and webinar invitations

• Offer language support for internal translations, webinars, and prospect calls alongside the Sales team

• Collaborate with the Program Success team on strategies for new customers, client campaigns, and supplier-related challenges

• Validate and assure the quality of supplier compliance data

• Serve as a peer mentor to Supplier Support Agents when necessary

⛳️ Requirements

• Exceptional verbal and written communication skills, primarily in English

• Proficiency in additional languages, such as German, may be necessary

• Bachelor’s Degree or higher diploma from an accredited institution

• 1–2 years of relevant work experience in administration, reporting, research and data, supplier/customer support, or call centers

• Strong time management skills with the ability to handle multiple priorities

• Proficient in using MS Office Suite and Google Applications

• Capability to efficiently leverage software functionalities

• Self-motivated individual with excellent time management abilities

• Capacity to meet assigned deadlines

• Solutions-oriented mindset and self-drive

• Ability to proactively interact with suppliers through various channels

• Skill in building productive and stable internal and external working relationships

🏝️ Benefits

• Vacation time that increases with tenure

• Comprehensive benefits packages

• Life leave days

• Corporate bonus program

• Retirement savings options

• Flexible work options

• Volunteer days

• Corporate giving initiatives

• Professional development days available from the start

• Interview and selection process assistance or accommodation