This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist the Supplier Support team in acquiring declarations and other essential information from suppliers who are unresponsive in our client's supply chains.

• Interact with suppliers using a multi-channel strategy that includes emails, chats, and conference calls to collect compliance information, aid with compliance inquiries, and verify the quality of the documents submitted.

• Collaborate directly with top-tier suppliers to serve as a valuable resource in responding to their compliance requests.

• Address emails and chats from suppliers to help them resolve issues, navigate their compliance requests, and ensure a positive experience.

• Engage with non-responsive suppliers through a multi-channel approach, including emails, chats, conference calls, supplier education, and webinar invitations.

• Validate and guarantee Quality Assurance for the compliance data provided by suppliers.

• Act as a peer mentor to Supplier Support Agents when necessary.

⛳️ Requirements

• Outstanding verbal and written communication skills, primarily in English; proficiency in additional languages such as Italian, French, or German may be advantageous.

• Bachelor’s Degree or higher diploma from a recognized educational institution.

• 1-2 years of relevant work experience (e.g., administration, reporting, research & data, supplier/customer support, call centers).

• Strong ability to effectively manage time and handle multiple priorities simultaneously.

• Proficient in using MS Office Suite and Google Applications.

• Self-motivated, with excellent time management skills and the ability to meet assigned deadlines.

• Solutions-oriented mindset, proactively engaging with suppliers through various channels.

• Capable of building productive and stable working relationships both internally and externally to support supplier needs.