Customer Support Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise guest reservations and assist clients in organizing their Tiny House experiences

• Address inquiries through the website, email, and social media platforms

• Handle reservations from start to finish, including promoting upgrades and activating special offers

• Provide assistance via the customer support line and resolve customer inquiries

• Collaborate with internal teams and external partners, such as housekeeping and service providers, to ensure properties are ready and well-maintained

• Professionally and promptly address and resolve guest issues

• Work collaboratively with internal teams to ensure seamless daily operations

⛳️ Requirements

• Minimum of 5 years of experience in customer service

• Proven track record of achieving results and proactively enhancing processes

• Experience in travel, hospitality, or eco-tourism is highly beneficial

• Strong dedication to providing exceptional customer experiences

• Outstanding communication and interpersonal abilities

• Ability to stay composed under pressure and effectively manage difficult situations

• Excellent problem-solving capabilities

• Capacity to work independently when necessary

🏝️ Benefits

• Flexible working arrangements

• A collaborative, energetic, and supportive team atmosphere

• Opportunities for learning, mentoring, and support

• Team-building activities

• Company-wide celebrations

• Wellness programs

• State-of-the-art office environments in prime business locations

• Opportunity to collaborate with international clients and global brands