Customer Support Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle around 75–80 inbound customer calls daily from individuals interested in applying for pre-settlement funding.

• Deliver exceptional customer service while informing consumers about the products and services available.

• Accurately gather and document customer information within the company's systems.

• Assist applicants throughout the intake and onboarding process, ensuring a positive customer experience.

• Achieve or surpass established sales, quality, and productivity targets.

• Exhibit empathy and professionalism when supporting customers facing financial difficulties.

• Utilize CRM and other internal systems to keep precise records and track follow-up activities.

• Work collaboratively with internal teams to guarantee the timely processing of customer applications.

• Adhere to established call scripts, compliance protocols, and company procedures.

⛳️ Requirements

• High school diploma or equivalent; some college experience is preferred.

• 1–2 years of experience in a high-volume inbound call center managing approximately 75–80 calls per day.

• Customer service experience in the medical, healthcare, legal, financial services, insurance, or personal injury sectors is strongly preferred.

• Bilingual in Spanish is preferred but not essential.

• Strong verbal and written communication abilities, demonstrating empathy and professionalism.

• Experience with CRM software and online chat platforms.

• Capability to multitask while ensuring accuracy in a fast-paced environment.

• Minimum typing speed of 35 WPM.

• Ability to meet productivity and performance benchmarks.

• Must successfully complete a background check.

• Must reside in Texas and be available to work from 8 AM to 5 PM CST, Monday to Friday.

🏝️ Benefits

• Selection of multiple medical insurance plans.

• Dental insurance coverage.

• Vision insurance options.

• Life insurance protection.

• 401(k) with a generous company matching contribution.

• Flexible spending accounts for medical and dependent care expenses.

• Paid time off to recharge.

• Full-time remote work opportunity.