Customer Support Associate

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Address inquiries related to orders, adjustments, requests for complimentary copies, company websites, digital product registrations, and general questions about products and processes.

• Assist customers via phone, email, support cases, and live chat.

• Utilize various internal software applications while engaging with customers.

• Understand customer requirements, determine the root causes of issues, and resolve outstanding inquiries.

• Recognize and report trends that can lead to enhancements in products, services, processes, and websites.

• Meet established objectives for quality, availability, and productivity.

• Share knowledge gained through mentoring opportunities.

⛳️ Requirements

• High School Diploma or GED.

• Professional demeanor, attentiveness, empathy, and politeness.

• Dedication to continuous personal development.

• Capability to work efficiently both independently and within a team.

• Strong multi-tasking and organizational abilities.

• Proficiency in navigating various internal software applications.

• Competence in managing inquiries through phone, email, support cases, and live chat.

🏝️ Benefits

• Vacation accrual begins on the first day of employment.

• Designated and floating holidays provided throughout the year.

• 401K plan with employer-matched contributions.

• Healthcare coverage (medical, dental, and vision) starting from day one.

• Quarterly performance evaluations with a strong emphasis on internal advancement.

• Opportunity to work from home.

• Essential job resources supplied by the company.