Customer Support Analyst

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide world-class support to collaborators of significant clients.

• Conduct daily support for Humand across various clients in Latin America.

• Identify issues and assist in resolving them promptly and warmly.

• Reach out to HR leaders to offer assistance and training.

• Train clients and educate them on utilizing the platform.

• Perform reporting and follow up on issues.

• Gather feedback for the Product team.

• Understand customer challenges and propose innovative ideas to enhance their processes.

⛳️ Requirements

• Minimum of 1 year of experience in Customer Support or Customer Experience (mandatory).

• Intermediate English proficiency (mandatory).

• Availability to work from 12 PM to 9 PM or from 10 AM to 7 PM, ARG time (mandatory).

• Knowledge and curiosity about the use of AI tools.

• Excellent communication skills, empathy, and friendliness.

• Ability to manage multiple clients simultaneously with efficiency.

• Creativity in developing smart solutions, hacks, and workarounds.

• Adaptability to a rapidly growing startup environment.

• Ability to prioritize and organize personal time and that of clients.

🏝️ Benefits

• Exceptional service with a human touch.

• Training and education for clients on using the platform.

• A rapidly growing startup environment.