Customer Support Agent, Spanish, English

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary contact for international clients regarding Fintiba’s offerings.

• Assist the customer support team through email, live chat, and phone communications.

• Deliver outstanding customer service.

• Validate customer documentation.

• Handle personal responsibilities while also aiding customer support agents with various tasks.

• Collaborate with service partners to assist customers.

⛳️ Requirements

• Some prior experience in customer support.

• Full-time availability is required.

• Excellent communication abilities and a customer-centric approach.

• Proficiency in both Spanish and English, in written and spoken forms.

• Experience in banking or health insurance is a plus but not essential.

• Familiarity with helpdesk software, such as Zendesk or equivalent tools, is preferred.

🏝️ Benefits

• Opportunity for remote work.

• Freelance position available.

• Full-time engagement.

• Training provided for candidates lacking banking or health insurance experience.