Customer Support Agent, Spanish, English

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary point of contact for international clients regarding Expatrio's offerings through both email and phone communication.

• Assist the customer support team in their operations.

• Deliver outstanding customer service consistently.

• Verify customer documentation as needed.

• Take charge of assigned tasks and provide support to customer support agents with additional duties.

• Collaborate with service partners to enhance customer support.

⛳️ Requirements

• Prior experience in customer support is preferred.

• Must be available for full-time work.

• Possess strong communication abilities and a customer-centric approach.

• Bilingual in Spanish and English, with proficiency in both written and spoken forms.

• Experience in the banking or health insurance sectors is a plus, though not mandatory.

• Ideally, have some familiarity with helpdesk software like Zendesk or other similar tools.

🏝️ Benefits

• Join an international, diverse, and highly motivated team.

• Enjoy an autonomous and innovative work setting characterized by flat hierarchies and prompt decision-making.

• Benefit from flexible working hours.

• Opportunity to address real-world challenges.