Customer Support Agent, Norwegian Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address customer inquiries through chat, email, and phone using both inbound and outbound channels.

• Utilize logical questioning techniques to efficiently gather relevant information from customers.

• Negotiate solutions and propose appropriate actions to prevent escalation of issues.

• Optimize opportunities for revenue generation.

• Conduct precise data entry and manage time according to resource planners.

• Collaborate with colleagues across the organization to gather missing information.

• Achieve pre-established team and operational sales and service KPIs along with role-specific behaviors.

• Navigate the escalation process for customer resolutions with empathy.

• Engage with multiple back offices, internal tools, and third-party game providers to address and resolve customer inquiries.

• Assist customers experiencing payment processing issues with credit cards, bank transfers, e-wallets, crypto, and Paysafe.

• Guide customers through KYC procedures while closely coordinating with the Risk team.

• Collaborate with the VIP, Marketing, and Risk/Payments departments.

• Issue bonuses and free spins to customers.

• Encourage customer engagement to boost player activity.

• Support the development, execution, and maintenance of processes for the Information Security Management System.

• Carry out tasks as assigned by the CEO and managers that fall within the role's scope.

⛳️ Requirements

• Previous experience in customer support or a similar customer-facing position is preferred.

• Must possess fluent verbal and written communication skills in both Norwegian and English.

• Ability to actively listen, empathize, and communicate effectively with customers from diverse backgrounds and varying levels of technical expertise.

• Strong problem-solving and critical-thinking abilities.

• Proficiency in utilizing customer support software, CRM systems, and other related tools.

• Adaptability and flexibility to thrive in a fast-paced and dynamic environment, managing multiple tasks at once.

• Excellent organizational skills and attention to detail.

• Capacity to work both independently and collaboratively in a team-oriented setting.

• Availability to work a flexible schedule, including weekends and holidays if necessary.

• A positive attitude, patience, and a sincere desire to assist customers.

• Fluency in Norwegian and English, both spoken and written.

🏝️ Benefits

• Competitive salary aligned with skills and experience.

• Performance-based bonus structure contingent on meeting set targets and personal performance.

• B2B Consultancy agreement for remote work with 25 days of PTO.

• Flexible scheduling options with shifts available between 07:00–23:00 GMT+1, Monday to Sunday.

• Opportunity for remote work.