Customer Support Agent, German / English

This is a fully remote position, open to applicants in Bosnia and Herzegovina, +5 more countries.

📋 Description

• Assist customers of multinational firms in the consumer electronics and e-commerce industries.

• Act as the initial point of contact for customer inquiries.

• Interact with customers through email, live chat, social media, and phone calls.

• Manage customer questions in a calm and professional manner.

• Evaluate issues and support customers in finding resolutions.

• Complete structured training and continue to enhance your skills.

⛳️ Requirements

• Proficiency in German at an advanced level (minimum C1) and English at an intermediate level (minimum B2).

• A keen interest in e-commerce, consumer electronics, and ensuring customer satisfaction.

• Willingness to work with new technologies and products.

• Quick learner, proactive, and possess strong troubleshooting abilities.

• A dedicated, quiet workspace at home is essential.

• Previous customer service experience is beneficial but not mandatory.

• Minimum internet speed of 15 Mb/s for both download and upload, with international latency below 120 ms.

• At least 8 GB of RAM is required.

• Must have a 64-bit version of Windows 11 or later (excluding Windows S mode) or macOS 13 or later.

• An Intel Core i5-8300H or an equivalent or superior processor is needed.

• Integrated graphics are required.

• A smartphone capable of two-factor authentication running Android 10.0 or later or Apple iOS 16.0 or later is necessary.

🏝️ Benefits

• The ability to work entirely remotely, eliminating commuting time and travel expenses.

• Access to innovative digital tools and extensive training, including our online training library.

• A variety of learning and career development opportunities throughout the year.

• Engaging employee activities and the chance to join 5CA communities such as 5CA Connect, Pride, and 5CA Gamers.

• A relaxed, diverse, and inclusive company culture.

• A remote-first working environment.