Customer Support Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver customer support through email, chat, and phone (both inbound and outbound).

• Address customer inquiries in a timely and professional manner.

• Assist customers with their questions, troubleshooting, and resolving issues.

• Refer complex problems to the appropriate team when necessary.

• Keep accurate records in customer support databases.

• Help enhance the overall customer experience.

• Support hours may range from 10 to 20 hours per week, with potential for up to 40 hours for larger projects.

• Engage in short pilot periods with the possibility of extended collaboration depending on client requirements.

⛳️ Requirements

• Located in Europe with valid work authorization.

• Basic to proficient English communication skills.

• Native or professional proficiency in at least one European language is essential.

• 1 to 3 years of customer support experience is preferred but not mandatory.

• Comfortable interacting with customers via phone, email, and chat.

• Familiarity with customer support platforms (such as Zendesk, Freshdesk, Intercom, etc.) is an advantage.

• Ability to work independently in a remote setting.

🏝️ Benefits

• Fully remote work opportunity within Europe.

• Flexible working hours based on project assignments.

• Chance to collaborate with international companies and multilingual teams.

• Exposure to AI-driven customer support environments.

• Opportunity to gain experience in a growing customer experience startup.

• Potential for long-term collaboration depending on project availability.